• Orders and requests:
    • (0034) 968 219 849 / 968 223 759
    • Monday - Friday: 10:00h am - 19:00h pm
    • We Speak English
    • On parle Français
    • Entendemos Português

Privacy and data processing

1 - Data privacy

  1.1 - General

  1.2 - Processing, sending and recording of your personal data

  1.3 - Intellectual and industrial property

  1.4 - Security

  1.5 - Modifications to this Privacy Policy

  1.6 - Newsletter

  1.7 - Cookies

  1.8 - Contests

  1.9 - Social networks

2 - Data processing

  2.1 - Identity and contact details of the data controller

  2.2 - Purposes of the processing of personal data

  2.3 - Time of storage of personal data

  2.4 - Legal basis for the processing of personal data

  2.5 - Recipients of personal data

  2.6 - Rights of the user in relation to the processing of his/her personal data



1.1 General:
In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, SOUVENIR GARDEN S.L., with Tax Identification Number: B73729667, informs the User that it is the owner of personal data files registered in the R.G.P.D. (General Data Protection Register) in which your data are incorporated and processed in order to provide you with the services requested and to send you information about our company that may be of interest to you.

1.2 Processing, sending and recording of your personal data:
The sending of personal data is mandatory to contact and receive information about the services provided by SOUVENIR GARDEN S.L. Also, not providing the personal data requested or not accepting this data protection policy means the impossibility of subscribing, registering or receiving information from these services.

In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that the personal data obtained as a result of your transmission of personal data, will be incorporated into a file owned by SOUVENIR GARDEN S.L. with address C/ VILLANUEVA DE SEGURA - NAVE 5, POLIGONO INDUST 30500 - MOLINA DE SEGURA - MURCIA, having implemented all the security measures established in Royal Decree 1720/2007.

Accuracy and veracity of the data provided.
The user who sends the information to SOUVENIR GARDEN S.L. is solely responsible for the accuracy and correctness of the data included, exonerating SOUVENIR GARDEN S.L. from any liability in this regard.

The users guarantee and respond, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated.

The user agrees to provide complete and correct information in the registration or subscription form.

SOUVENIR GARDEN S.L. is not responsible for the truthfulness of the information that is not of its own creation and for which another source is indicated, and therefore does not assume any responsibility whatsoever for any hypothetical damages that may arise from the use of such information.

SOUVENIR GARDEN S.L. is exonerated from any liability for any damage or harm that the User may suffer as a result of mistakes, faults or omissions in the information provided by SOUVENIR GARDEN S.L. whenever it comes from sources other than SOUVENIR GARDEN S.L.

Data transfer to third parties.
SOUVENIR GARDEN S.L will not transfer personal data to third parties. However, in the event of being transferred to a third party, prior information will be provided requesting the express consent of the person concerned in accordance with Article 6 of the LOPD.

Use of access, rectification, cancellation and opposition rights.
You can send your communications and exercise your access, rectification, cancellation and opposition rights through the contact form or by post at C/ VILLANUEVA DE SEGURA - NAVE 5, POLIGONO INDUST 30500 - MOLINA DE SEGURA - MURCIA. You must attach a valid legal proof, such as a photocopy of your ID card and indicate "DATA PROTECTION" in the subject line.

Acceptance and Consent.
The User declares to have been informed of the personal data protection conditions and accepts and consents to the treatment of such data by SOUVENIR GARDEN S.L., in the manner and for the purposes indicated in this Personal Data Protection Policy.

1.3 Intellectual and industrial property:
The intellectual property rights of the content of the web pages, their graphic design and codes are owned by SOUVENIR GARDEN S.L. Therefore, its reproduction, distribution, public communication, transformation or any other activity that may be carried out with the contents of its web pages is prohibited, even if the sources are mentioned, except with the written consent of SOUVENIR GARDEN S.L.

Web content and links (links):
SOUVENIR GARDEN S.L. reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny the access to this information to certain users.

SOUVENIR GARDEN S.L. assumes no responsibility whatsoever for the information contained in third party web pages which may be accessed via links from any web page owned by SOUVENIR GARDEN S.L. The links on the SOUVENIR GARDEN S.L. website are for information purposes only and do not constitute any suggestion, invitation or recommendation regarding them.

1.4 Safety:
SOUVENIR GARDEN S.L. takes all necessary measures to protect the confidentiality of your personal information. Only authorized employees have access to the databases that store user information or to the servers that host our service.

Your credit card details: SOUVENIR GARDEN S.L. never receives your credit card details, these are sent directly to the bank that processes the payment and notifies us of the transaction.

1.5 Modifications to this Privacy Policy:
SOUVENIR GARDEN S.L. reserves the right to modify the present policy to adapt it to new legislation or case law as well as to industry practices. In such cases, SOUVENIR GARDEN S.L. will announce on this page the changes introduced with reasonable anticipation of their implementation.



1.6 Newsletter
To send the newsletter, we use the procedure called single opt-in, which means that we will only start sending you newsletters by e-mail after you have expressly confirmed to us that you want to activate the newsletter service.

There is another type of newsletter limited to exclusive promotions, and that would never exceed the monthly mail, that every user when registering in Kaya.es accepts to receive.

If you do not wish to receive our newsletters after that, you can object to it at any time. To do so, you only need to send a text message to our postal address or to our contact e-mail address info@thgrow.com. Of course, in each newsletter you will find a link to unsubscribe too.


1.7 Cookies

The cookies acceptance is not a requirement to visit our website. However, it is only possible to correctly use the shopping cart function and order products when you allow us to activate cookies in your browser.

What are cookies?

Cookies are small files that are saved on your data storage device and that record certain settings and data to be exchanged with our system through your browser. Basically, there are two types of cookies, the so-called session cookies, which are deleted as soon as you close your browser and the temporary/permanent cookies, which are stored on your data storage device for a longer period of time or indefinitely. This storage helps us to configure our offers and our website in the most appropriate way for you and makes it easier for you to use and navigate, for example, by keeping your session logged in during your visit, without having to log in at every step.

What cookies does Souvenir Garden S.L. use?

Most of the cookies we use are automatically deleted from your hard drive when you close your browser (logout). Session cookies are required, for example, to be able to offer you the "shopping cart" function across multiple pages. In addition, we also use cookies that are temporarily stored on your hard drive. This is done, on the one hand, to keep your session active, and on the other hand, so that on subsequent visits, it automatically recognises that you have visited our site and which language and settings you prefer. These temporary cookies (from 7 days to 1 month) are stored on your hard drive and are deleted by themselves after the specified time has elapsed. These cookies help to make our site more pleasant, more effective and safer for the user. Its unique aim is to adapt our offer as much as possible to your wishes as a customer and to make the navigation on our website as comfortable as possible.

What data are stored in the cookies?

The cookies used by SOUVENIR GARDEN S.L. do not store personal data. Therefore, the cookies we use cannot be associated with any particular person and therefore cannot be attributed to you. When the cookie is activated, it is assigned an identification number. At no time is it possible to associate your personal data with this identification number and this is not done. Your name, IP address or similar data that would allow us to associate cookies with you is not stored at any time. Through cookie technology, we only receive pseudo-anonymized information, for example, which pages of our shop are visited, which products are viewed, etc.

1.8 Contests
In the contests, we use your data to inform you about the prizes and offers. If you wish, you can find more detailed information in our participation conditions for the respective contest.
1.9 Social networks
Our website uses plugins from different social networks. With the help of these plugins, you can, for example, share content or recommend products to others.  If you interact with the plugins, for example, by pressing the "like" button on Facebook or make a comment, your browser will transmit the corresponding information directly to the social network and store it there.
If you would like more information about the purpose and scope of the data collection, its subsequent processing and use by social networks, as well as about your rights and the configuration possibilities to protect your privacy, you can obtain it in the data protection policies of the respective social networks or websites. Below you will find the links for this.
f you do not want social networks to collect information about you through our website, you must log out of these social networks before visiting our website. You can disable third-party cookies by selecting the "Block third-party cookies" option on your browser.

We use the following plugins on our websites: Facebook, Google+, Twitter y Pinterest

1.9.1 Facebook

We use Facebook social network plugins, owned by Facebook Inc. 1601 S. California Ave, Palo Alto, CA 94304, USA (‟Facebookˮ).
You can find the link to Facebook's privacy statement at: Facebook Data Protection Policies https://www.facebook.com/about/privacy

1.9.2 Google+

We use plugins from the Netzwerkes Google+ social network, owned by Google.
You can find the link to Google's privacy statement at: Google Data Protection Policies https://www.google.com/intl/es/policies/privacy

1.9.3 Twitter

We use Twitter social network plugins, owned by Twitter Inc. 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. "("Twitter").
You can find the link to the Twitter privacy statement at the following address: Twitter Privacy Policy https://twitter.com/privacy

1.9.4 Pinterest

We use plugins from the social network Pinterest, owned by Pinterest Inc. 635 High Street, Palo Alto, CA, USA Pinterest").
You can find the link to Pinterest's privacy statement at the following address: Pinterest's privacy policy https://about.pinterest.com/es/privacy-policy



2.1 - Identity and contact details of the data controller:

The data controller is SOUVENIR GARDEN SL (hereinafter referred to as 'Souvenir' or 'Holder') with the following contact details: info@thgrow.com. Souvenir Garden will process personal data in compliance with EU Regulation 2016/679 and national data protection regulations (hereinafter referred to as "Privacy Regulations").

2.2 - Purposes of the processing of personal data:

To process information about products, services, requests, doubts or any other type of request made by the user through any of the contact ways available on this Web Site (hereinafter "the Site").

Manage and answer user requests related to products, initiatives, advertising or the Site itself. Regarding these purposes, consent will be requested at the time of sending the demands.

The user's e-mail address may also be used to send newsletters from the Site, as well as commercial communications about services and products that may be relevant to the user, always with the user's express consent for this purpose.

2.3 - Time of storage of personal data:

The personal data provided by the user will be kept until the end of the contractual relationship, as long as it is foreseen that they may be necessary to contact the interested party and, subsequently, during the legally required periods or until the user's cancellation request.

2.4 - Legal basis for the personal data processing:

The legal basis for the user's data processing is the express consent given to the Owner when accepting the different forms of the Site or the management and execution of the obligations provided by law (accounting, contractual, administrative, fiscal, etc.).

2.5 - Personal data receivers:

The data may be processed by Data Processors in order to use the services of the Site. These data processors are entitled to process the user's data in the execution of the contract with a confidentiality clause included.

In no case may the Data Controllers transfer the user's data. The personal data provided will be kept as long as the business relationship with the user is maintained or the user makes use of the services of the Site.

Google, INC - through its Google Analytincs service as a web analytics tool is considered by the Titleholder as a Treatment Manager for the management and use of the Site.

2.6 - User rights in relation to the personal data processing:

The user has the right to obtain confirmation regarding whether or not the Data Subject is processing personal data concerning him/her. The interested users have the right to access their personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, the request for their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In some circumstances, data subjects may request a restriction on their data processing, in which case the Data Subject will only keep them for the exercise or defence of any possible claims. In certain circumstances and for reasons relating to their particular situation, data subjects may object to their data processing. In this case Souvenir will stop processing the data except for legitimate reasons or for the exercise or defence of possible claims.

PROCEDURE. The user may exercise these rights by e-mail (accompanied by a copy of his/her official identification document) to the address: info@thgrow.com indicating in the subject line: Data Protection Department.

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